Some companies choose to minimize their expenses associated with providing customer service by making it impossible to reach them.
Computers today are incredibly noisy! Another way of putting that is to say vendors are incredibly nosy. The noise to which I refer is not of the audible kind emanating from the fan, but the nosy communications that quite literally everything in your computer carries on without you, the user, seeing or hearing anything.
As I sit down to write this column, I have just finished reading a 30-page report entitled “Of Black Swans, Platypii And Bunyips. The outlier and normal incident in risk management.” This whitepaper, published in 2010 by the SANS Institute, examines trends in computer malware infecting Mac and PC systems. Researching and reading are much of what I have to do in my profession.
I imagine a scene that could have taken place in some corporate boardroom of a company that manufactures hard disks. Present at the meeting were the CEO of the company, head of the marketing department, and an engineer. The exchange could have gone something like this:
The email message I received read: “I got a message from somewhere and I think it said something about how I have to sign up with Windows or somebody so Google can download my iPad to Facebook in the cloud. What should I do?”
This week I thought it might be a useful exercise to examine some of the constantly changing terms information technology people and others use to name bad software. In vernacular usage, the word “virus” has become a catch-all for any and all kinds of bad software, yet the word virus does have a specific and more restricted definition that sets it apart from other terms.
The technical term for the address of a web site is Uniform Resource Locator (URL) or Uniform Resource Identifier (URI) which is slightly different but similar enough that most people use the two terms interchangeably.
In an earlier column, I promised to make specific recommendations for the best password
manager software to use. There are quite a few from which to choose, and determining the one
best for you might otherwise be a difficult undertaking, so I have a suggestion that will make it